Our Culture
We know how to communicate clearly, no technical jargon or fear tactics.- We are NOT a big company and do everything in-house, meaning that we stay honest and local to you.
- We want to continue being your partner so when you need any advice, we got you covered – don’t worry about hidden costs. There are none.
Our Commitment
- We’re always going to stay clear with pricing, if there’s ever a question about what you’re paying for, just let us know.
- We’re the fellow small business owner that understand that you don’t want to be transferred around to get an issue resolved.
- We’re the built-in IT support staff that’s always there when you need us.
Our Mission
We want to help companies be the best they can be for their customers, by removing their IT stress and creating value for them to operate more effectively. We’ll achieve this by staying true to our vision and ensuring that our clients remain happy.
Our Vision
In an industry of over-charging and under-performing MSPs, Pro IT strive to stay as a trusted partner that does the opposite. We want to be fair in our pricing to ensure that our clients can clearly see the value in our services.
We will become an integral part of our client’s success, collaborating with them to achieve their strategic objectives whilst creating long lasting business value through the delivery and management of their technology.
Our Values
Our values come from the experiences we’ve had working at other MSPs, across many departments & working with our first few clients.
Values establish our view of the world as we shape the future. They determine how we treat our clients. Our values are to:
Price Fairly
Being fair means NOT charging for services you don’t need or want, ‘just because’ we could.
Respect
You have a business to run, so we respect your time and team – meaning we won’t call for things unless they are urgent or have an active ticket.
Communication
We want to keep communication clear, so you know if there’s an active issue and we know if you need anything.
Excellence
Always deliver exceptional quality, accomplish and improve.
